FAQ
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
What's the Return Policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customer is responsible for return packaging and shipping costs unless the “Easy Return Coverage” option was added at checkout.
What's the Shipping Policy?
We ship orders within the United States and internationally.
Please allow 1–3 business days for your order to be processed. Once your order is on its way, you’ll receive a tracking email.
Shipping rates are calculated at checkout based on your location and selected shipping method.
For international orders, customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
What's the Refund Policy?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@thebikiniroom.com.
Product Care
How to remove protective adhesive glue from bottoms?
To remove sticker residue, apply little soap with warm / hot water to soften the adhesive. Letting it sit for several minutes will break down the adhesive before washing it away with running water.
How should I care for my bikini?
To extend the life of your bikini, rinse with fresh water after each use, hand wash with mild soap, and lay flat to dry. Avoid chlorine and direct sunlight when possible.
Can I machine wash my bikini?
We recommend hand washing your bikini to preserve the fabric and elastic. Machine washing can damage the delicate materials and reduce the lifespan of your swimwear.
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guide.
What’s the best way to get help with fit or choosing a style?
We’re here for you. Email us at sales@thebikiniroom.com and we’ll personally help you find your perfect fit.
Get in touch
Have questions about your order, or a general enquiry?
